Total Quality in the Construction Supply Chain
-10%
portes grátis
Total Quality in the Construction Supply Chain
Marosszeky, Marton; Oakland, John S.
Taylor & Francis Ltd
01/2006
538
Mole
Inglês
9780750661850
15 a 20 dias
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management. This book tackles each of these themes.
Preface Understanding quality Models and frameworks for total quality management Leadership and commitment Policy, strategy and goal deployment Partnerships and resources Design for quality Performance measurement frameworks Self-assessment audits and reviews Benchmarking Process management Process redesign Quality management systems Continuous improvement Human resource management Culture change through teamwork Communications, innovation and learning Implementing TQM Case studies Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management. This book tackles each of these themes.
Preface Understanding quality Models and frameworks for total quality management Leadership and commitment Policy, strategy and goal deployment Partnerships and resources Design for quality Performance measurement frameworks Self-assessment audits and reviews Benchmarking Process management Process redesign Quality management systems Continuous improvement Human resource management Culture change through teamwork Communications, innovation and learning Implementing TQM Case studies Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
