Managing People

Managing People

A guide for managers in the hotel and catering industry

Thompson, Andrew; Riley, Michael

Taylor & Francis Ltd

04/2000

240

Mole

Inglês

9780750645362

15 a 20 dias

440

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Introduction; People at work - The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques - Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management - How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues - Pay and hours of work: legal constraints; Developing labour strategies; Index.
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catering;industry;labour;turnover;market;strong;internal;external;supply;adjusting;Weak Internal Labour Market;UK Hotel;Room Cleaning;Demarcation Lines;Labour Turnover Percentage;Strong Internal Labour Market;Catering Labour Markets;Adjusting Labour Supply;Wider Issues;Labour Turnover;External Labour Market;Behaviour Anchor;Internal Labour Market;UK Industry;Labour Strategy;Greater Expection;Secretary Of State;Bad News;Key Words;Rain Check;Job Evaluation;De Sole;HRM Strategy;Existing Pay Structure;Surplus Supply